Papers and Presentations…
The following papers and presentations are samples of some of the papers and presentations that we have generated in the past. As we cull through our archives and discover new ones to share, we will post them here. These papers and presentation are for your personal, non-commercial use only.
| Name | Size(Kb) |  |
Brief Description | |
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| World Class Customer Care | 388 | Presentation that describes what it takes to create a world class Customer Care Center and support system economically | ||
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| Call Center Operations Guide | 28 | Detailed outline for an Operations Guide | ||
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| An Overview of a Channel Assessment Study | 44 | White paper that describes what a sales, market, and support channel assessment is and what it takes to perform one | ||
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| Sales Coverage Analysis | 168 | Presentation that describes how you can maximize your sales and market coverage, while minimizing your sales and marketing expenses and risks | ||
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| Strategic Visioning Workshop Overview | 136 | Presentation on how to set and/or refine your strategic vision, mission and objectives through a special workshop | ||
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| TeleChannel Design Considerations | 296 | Presentation that describes what are the key and critical components of an integrated telephone channel for new and existing customer sales and support |
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